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EFFECTIVE COMMUNICATION INCLUDING CUSTOMER SERVICE SKILLS

This event is suitable for Ealing maintained schools and all other schools

Short URL

https://schools.ealingcpd.org.uk/courses/bookings/c_detail.asp?cid=20745

Event code

SCH 23/041

Event description

This course will equip delegates with the skills to consistently deliver excellent communication including customer service at all levels within the school environment.

As school administration teams face greater challenges due to increased pupil numbers and additional workload, the need for effective communication has become a crucial component in the smooth running of the school environment. Front line staff play a vital role in managing communication within the school internally and with external stakeholders

By the end of this session you will be able to:

•practice effective communication

-understand how body language effects communication

-Deliver excellent Customer Service

• Meet and exceed customer needs and expectations through positive communication

• Effectively deal with difficult customers and difficult situations

• Promote customer service improvements

Training objectives

By the end of this session you will be able to:

•be a confident communicator

• Meet and exceed customer needs and expectations

• Build positive internal and external customer relationships

• Project a professional image to internal and external customers

• Effectively deal with difficult customers and difficult situations

• Promote excellent customer service

Target Group

All staff who would like to develop their communication skills inparticular all staff that bhave a role with dealing with the public / visitors / parents to the school and have to deal sometimes with challenging situations

Key stages

EYFS