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EFFECTIVE COMMUNICATION INCLUDING CUSTOMER SERVICE SKILLS

This event is suitable for Ealing maintained schools and all other schools
Short URL https://schools.ealingcpd.org.uk/courses/bookings/c_detail.asp?cid=20745 
Event code SCH 23/041 
Event description This course will equip delegates with the skills to consistently deliver excellent communication including customer service at all levels within the school environment.

As school administration teams face greater challenges due to increased pupil numbers and additional workload, the need for effective communication has become a crucial component in the smooth running of the school environment. Front line staff play a vital role in managing communication within the school internally and with external stakeholders 

By the end of this session you will be able to:

•practice effective communication
 
-understand how body language effects communication

-Deliver excellent Customer Service

• Meet and exceed customer needs and expectations through positive  communication


• Effectively deal with difficult customers and difficult situations

• Promote customer service improvements 
Training objectives

By the end of this session you will be able to:

•be a confident communicator

• Meet and exceed customer needs and expectations

• Build positive internal and external customer relationships

• Project a professional image to internal and external customers

• Effectively deal with difficult customers and difficult situations

• Promote excellent customer service 
Target Group All staff who would like to develop their communication skills inparticular all staff that bhave a role with dealing with the public / visitors / parents to the school and have to deal sometimes with challenging situations 
Key stages
EYFS image KS1 image KS2 image KS3 image KS4 image Post 16 image 
Subject areas Business administration and management
Target audience All school staff (teaching and non teaching) , School administrators, School business managers
OFSTED areas
Professional Standards
Venue Ealing Education Centre, Mansell Road, UB6 9EH map
Admin contact Michelle Waters (watersm@ealing.gov.uk)
Event Commissioner Alison Bennett (abennett@ealing.gov.uk)
Tutor(s)/Facilitator(s)
Course Costs
Standard cost£95.00
SLAs
Workforce development SLA£70.00
Start date Wednesday 12 October 2022
Times 11:15 - 13:15
Number of sessions 1